Work with Us
Street Lab is a nonprofit that creates and shares programs for public space across New York City. Using custom-designed installations, we pop up in parks, plazas, and other public spaces to offer places to gather around learning, reading, drawing, play, and more, for all ages. We partner with community-based organizations and with city agencies, and we prioritize underserved locations. We do this work in order to improve the urban environment, strengthen neighborhoods, and bring New Yorkers together. We also send kits around the world so that other cities can do the same.
SALARY: $65-$75K plus benefits
LOCATION: New York City
DATE POSTED: Jan 27, 2023
As Program Lead, you will be responsible for the successful execution of Street Lab’s circuit of 350+ pop-ups each year across New York City, which includes pop-ups staffed by our own team, as well as pop-ups run by local partners using our programming kits. We are a small, fast-growing nonprofit with a start-up feel, and you should be excited to join a team that is out to change the city for the better using a pop-up approach. Your work will directly impact some of Street Lab’s most important partnerships—those with community groups and city agencies—so you should have a strong desire and ability to strengthen these key relationships on behalf of Street Lab, along with a love of production, project management, and leading a team.
You will report to and work closely with the Executive Director and join a close-knit leadership team that includes two Directors (who are also co-founders) and Street Lab’s Design Lead. You will have support from and supervise two Program Managers and a team of part-time staff which can range from 10-20 people in size.
Here is a summary of the tasks that will happen under your leadership:
Season planning and booking
- Work with Executive Director to curate a schedule and circuit for our programs across the city that aligns with our equity goals and funding sources
- Intake and respond to all requests for programming and equipment
- Maintain our database of requests, partners, and locations
- Anticipate everything needed for a successful season, including gear, signage, and supplies
Staffing and team leadership
- Interview and authorize hiring of part-time staff (and volunteers)
- Onboard, train, and evaluate part-time staff
- Develop and implement policies and workflows that create a positive experience for staff
- Assign staff and volunteers for all events and manage system for task management, timekeeping, and communications among staff and managers
- Allocate and manage a fleet of pop-up gear and infrastructure used at events
- Manage events on as many Saturdays and Sundays as possible from early spring to late fall, not always in the field, but being available to troubleshoot remotely on both days if necessary. Coverage will rotate among staff when Program Lead is unavailable.
Event planning (for each event)
- Identify and resolve all site requirements including load-in limitations, access times, permitting
- Anticipate, request, reserve, or rent all program gear, supplies, signage, trucking and deliveries
- Confirm and coordinate staff, volunteers, partners assigned to event
- Draft, post, and update web calendar entry with event details
- Coordinate with local groups prior to event, including provision of flyers, blurbs, and photos
- Create a “day-of-show” plan which includes reminders and day-sheets that communicate all tasks and special considerations to partners and staff
- For all tasks above, develop and run systems, tools, workflows, and guidelines
- Compile weekly program data, such as evaluations, head counts, and time sheets
- Attend programming meetings with city agencies and other community groups across the city
- Participate in season evaluation, year-end reports, strategic planning, and program design
Work hours will include some weekends and time on your feet in the heat and sun. Work also requires travel around NYC by public transportation. Everyone at our small organization splits time between an office desk and working in the field. You should be ready and excited to step in and tackle physical tasks and also interact with the public if needed. On a given day, you may be supervising and working alongside front-line staff at our installations, cleaning up program carts, and returning to a desk to send emails and lead meetings. All staff also participate in the creative side of our work, helping to curate our installations and participating in program design.
This is an exempt position that does not pay overtime, however we will work with you to create a flexible work schedule that give you a balance between work and other parts of your life. Benefits include: Five weeks PTO (four weeks during first year), Health/Dental/Vision Insurance, 401K, Citi Bike membership.
Qualifications and Skills
- Experience with and passion for working with NYC communities and neighborhood groups
- Significant professional experience organizing and producing public events
- Experience managing a team
- Able to work well with diverse communities and stakeholders across New York City
- Strong interpersonal skills and a customer-service orientation
- Strong organization, planning, and time management skills; ability to work in fast-paced, stakeholder-focused, team environment
- Excellent written and verbal communication skills
- Experience with workflows and databases (we use Airtable), facility with digital platforms (we use Slack and Notion), and comfort in a Mac-based office environment
- Ability to get around the boroughs, by public transportation and/or bike
- Confidence in representing Street Lab and explaining the organization’s work to the public
How to Apply
Please email your application to Leslie Davol (firstname.lastname@example.org) with subject line “Program Lead: [Name].” Include a cover letter and resume that is combined into a single PDF. Other material such as portfolios, work samples, and writing samples can also be included.
Quotes from our staff:
“I definitely felt like I was making an impact. Whether it was introducing young kids to different areas of science/things I will be studying in college, or reading books to kids who don’t have someone at home to read to them, I felt that my presence aided them in several ways. Hearing all the different stories and working with children has also inspired me to do more service work” – Marco
“I want to thank you for allowing me to be part of the Uni Project this summer. It allowed me to travel to different pockets of the city that are very overlooked, some places where most never go, and feel like I had an impact.” – Rasheed
“All was well on Saturday. We had about a dozen kids overall, and some stayed all day. Several I recognized from last time I was there, and some kids asked for Greig, so it’s nice that we’re getting a regular crowd. The kids also have favorite books that they remember from prior weeks. One little boy had been obsessed with a book about frogs, and when I pulled it out for him he said ‘Oh no. Now I like funny books, like the book about Mr. Grover.’ (He was, hands down, my favorite kid.)” – Emily
“It’s a great way to see the city!” – Kelleen
Street Lab does not discriminate against any applicant or employee with regard to hiring, retention, promotion, benefits or compensation because of race, national origin, ethnicity, citizenship, gender, age, marital status, creed, sexual orientation, disability, or any other characteristic protected by law.